RETURN POLICY

AVOID RETURN!: We always recommend ordering a sample before buying material. Images shown are representative, but may not indicate all variations in these characteristics.

Orders

180-DAY MONEY BACK GUARANTEE  


  • We accept return within 180 days.
  • When you return your order, 25% restocking fee assessed on all returns. The restocking fee will cover some of the shipping & handling fees, that way we’ll keep offering 15$ flat rate shipping for all our customers.
  • All returns must be sent freight prepaid by customer.

  • Refund will not be issued for any items returned to us broken.
  • Returns must be 100% intact, in the original packaging and in the condition in which they were received. Item quantity must be the same. Any return items: Installed, cut, painted, stained, glued will not be accepted for refund. We do not accept partial or any left over returns. We recommend keeping any leftover tiles in case of a repair.
  • Refunds for returns are issued 7-15 days after the items are received by us.

Return Process; Please click here

SAMPLES - SPECIAL & CLEARANCE ORDERS

  • *NO RETURNS or EXCHANGES All sales are FINAL!

NATURAL STONE DISCLAIMER:

  • Please understand we cannot control Mother Nature! Natural stone such as travertine, slate, marble, limestone and onyx are products of nature and is, therefore, subject to natural variation of color, shading, filler, thickness, veins, markings and texture from piece to piece. Shade variation is an inherent characteristic of natural stone.
    • No two stones will ever be the same.
    • Samples sent by backsplash.com are intended to be average representations of the product only.
    • In some instances, samples may display natural color variation from the actual product.