TERMS OF SALE
180-DAY MONEY BACK GUARANTEE
*We always recommend ordering a sample before buying material.
• We accept return within 180 days.
• When you return your order, 20% restocking fee assessed on all returns. Restocking fee will cover some of the shipping & handling fees, that way we’ll keep offering 15$ flat rate shipping for all our customers.
• All returns must be sent freight prepaid by customer.
SAMPLES – SPECIAL & CLEARANCE ORDERS
No returns or exchanges all sales are final!
NATURAL STONE DISCLAIMER:
Please understand we cannot control Mother Nature! Natural stone such as travertine, slate, marble, limestone, and onyx are products of nature and is, therefore, subject to natural variation of color, shading, filler, thickness, veins, markings and texture from piece to piece. Shade variation is an inherent characteristic of natural stone. No two stones will ever be the same. Samples sent by backsplash.com are intended to be average representations of the product only. In some instances, samples may display natural color variation from the actual product.