AVOID RETURN!: We always recommend ordering a sample before buying material. Product Images shown are representative. Actual product colors may vary from colors shown on your monitor. Examine your sample within your own kitchen surroundings and ensure the final outcome before moving forward. Keep in mind that the lighting and reflectivity, grout colors, sealants, and installation areas differ within each kitchen or bathroom, which could result in different outcomes.


  • – 15% restocking fee assessed on all returns.
  • – Prepaid FedEx return labels will be sent to you via email. The return shipment fee will be deducted from the refund amount.
  • – Refund will not be issued for any items returned to us broken.
  • – Returns must be 100% intact, in the original packaging and in the condition in which they were received.
  • – Any items: Installed, cut, painted, stained, glued will not be accepted for refund.
  • – Refunds for returns are issued 7-15 days after the items are received by us.


  • – No returns or exchanges all sales are final!


  • – Once a product has been installed, it cannot be returned.
  • – Backsplash.com holds no liability for product defects or damages, property-related losses, or labor costs incurred due to improper installations.
  • – Carefully examine all products prior to installation, as their use will imply acknowledgment and acceptance.
  • – Tiles that have been installed are deemed the property of the owner/installer and are not eligible for refund or return under any circumstances.


  • – Please understand we cannot control Mother Nature! Natural stone such as travertine, slate, marble, limestone, and onyx are products of nature and is, therefore, subject to natural variation of color, shading, filler, thickness, veins, markings and texture from piece to piece. Shade variation is an inherent characteristic of natural stone. No two stones will ever be the same. Samples sent by backsplash.com are intended to be average representations of the product only. In some instances, samples may display natural color variation from the actual product.